Privacy Policy
Custom Medals Direct understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, [www.custommedalsdirect.com](https://www.custommedalsdirect.com) (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “Personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 2018 and Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” | means MPress Solutions Limited, a limited company registered in England under company number 11492076, whose registered address is 40 Cinnabar Way, Loughborough, LE12 6WN United Kingdom and whose main trading address is 40 Cinnabar Way, Loughborough, LE12 6WN United Kingdom. |
2. Information About Us
2.1 Our Site is owned and operated by MPress Solutions Limited, a limited company registered in England under company number 11492076.
2.2 Our VAT number is 309185596.
2.3 Our Data Protection Officer can be contacted by email at sales@mpresssolutions.com, by telephone on 01524 954 754, or by post at 40 Cinnabar Way, Loughborough, LE12 6WN United Kingdom.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data We hold about you (see section 12);
4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete;
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 15 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
5. What Data Do We Collect?
5.1 Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:
5.1.1 Name, date of birth, and gender;
5.1.2 Business/company name and job title;
5.1.3 Contact information such as email addresses and telephone numbers;
5.1.4 Demographic information such as postcode, preferences, and interests;
5.1.5 Financial information such as credit/debit card numbers;
5.1.6 IP address, web browser type and version, and operating system;
5.1.7 A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 2018 and GDPR at all times.
6.2 Specifically, We may use your data for the following purposes:
6.2.1 Providing and managing your Account and your access to Our Site;
6.2.2 Personalising and tailoring your experience on Our Site;
6.2.3 Supplying Our products and services to you;
6.2.4 Replying to communications from you;
6.2.5 Supplying you with emails that you have opted into (you may unsubscribe at any time);
6.2.6 Market research and analysing your use of Our Site to enable Us to continually improve your user experience.
6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services.
7. How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
7.2 Some or all of your data may be stored outside of the European Economic Area (“the EEA”). If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
8. Do We Share Your Data?
8.1 We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data.
8.2 In certain circumstances, We may be legally required to share certain data held by Us, for example, where We are involved in legal proceedings or complying with legal obligations.
9. What Happens If Our Business Changes Hands?
9.1 We may expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will be transferred along with that part and the new owner will be permitted to use that data only for the same purposes for which it was originally collected by Us.
10. How Can You Control Your Data?
10.1 When you submit personal data via Our Site, you may be given options to restrict Our use of your data, particularly for direct marketing purposes.
10.2 You may also wish to sign up to preference services operating in the UK such as the TPS, CTPS, and MPS to help prevent unsolicited marketing.
11. Your Right to Withhold Information
You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us. Under the GDPR, no fee is payable and We will provide the information free of charge. Please contact Us using the details in section 15.
13. Our Use of Cookies
13.1 Our Site may place and access certain first party Cookies on your computer or device to facilitate and improve your experience of Our Site.
13.2 By using Our Site you may also receive certain third party Cookies for improving customer service, website performance, analytics, and advertising.
13.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. You can choose to enable or disable Cookies in your internet browser at any time.
14. Payments
14.1 We accept Mastercard, Visa, Delta, and Switch via a Secure Third-Party Payment Gateway (i.e. PayPal). We do not hold or store your credit or debit card details.
14.2 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
15. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at sales@mpresssolutions.com, by telephone on 01524 954 754, or by post at 40 Cinnabar Way, Loughborough, LE12 6WN United Kingdom.
16. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms on your first use of Our Site following the alterations.